E-Commerce Customer Support Specialist (Chat & Email) - Bali, Indonesia

Are you a customer service professional with a passion for e-commerce? Talent Outsourcing Channel Solutions is hiring Chat and Email Support Specialists to join our dynamic team in Bali, Indonesia!

In this role, you’ll provide exceptional support to our global e-commerce clients, ensuring their customers have a seamless shopping experience. You’ll handle a high volume of customer inquiries via chat and email, using tools like Zendesk and Freshdesk. This is a fantastic opportunity to work in a vibrant, international environment and grow your customer service skills with a leading e-commerce company.

Based in Bali, you’ll be part of a team that values innovation, collaboration, and continuous learning. With a competitive salary and benefits, this role offers the perfect blend of professional growth and lifestyle.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide excellent customer service through chat and email, ensuring timely and accurate responses to customer inquiries.
• Handle a high volume of customer support tickets efficiently, using tools like Zendesk and Freshdesk.
• Resolve customer issues professionally and escalate complex problems to the appropriate teams.
• Maintain a high level of customer satisfaction by ensuring prompt and effective resolution of issues.
• Monitor and analyze customer support metrics to identify areas for improvement.
• Stay updated with the latest e-commerce trends and best practices in customer service.
• Collaborate with the sales and marketing teams to enhance the customer experience.
• Participate in team meetings and contribute to the continuous improvement of our support processes.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in customer service, preferably in an e-commerce environment.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with customer support software such as Zendesk, Freshdesk, or similar tools.
• Strong problem-solving skills and the ability to work under pressure.
• Ability to multitask and manage a high volume of inquiries.
• Experience with CRM systems is a plus.
• Bachelor’s degree in a related field is preferred.
• Passion for e-commerce and a customer-centric approach.

🛠️ Keahlian

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